Refund policy

Refund Policy

 

3EINGS does not offer cash refunds for size preferences or change of mind. However, as mandated by the Consumer Protection Act, 2019, monetary refunds are processed in the following circumstances:

 

SCENARIO

RESOLUTION

CASH REFUND?

TIMELINE

Defective / manufacturing fault

Exchange first, refund if unavailable

Yes

10–14 business days

Wrong item received

Full refund or exchange

Yes

10–14 business days

Not delivered within 21 days of dispatch

Full refund to original payment

Yes

5–10 business days

Order cancelled before dispatch

Full refund to original payment

Yes

5–7 business days

Out-of-stock after order placed

Full refund to original payment

Yes

5–7 business days

Size mismatch (size available)

Exchange only

No

Exchange in 5–8 days

Size mismatch (size sold out)

Store credit — 12 months validity

No

Credit within 2 days of QC

Change of mind / preference

Not accepted

No

—

Sale / archive / discounted items

All sales final

No

—

 

REFUND METHOD

Approved refunds are credited to the original payment method — UPI, debit/credit card, net banking, or wallet. COD orders are refunded via NEFT/IMPS to the bank account provided during the return process. Refunds reflect within 10–14 business days after approval; banking timelines may vary.

PARTIAL REFUNDS

For multi-item orders where only part of the order is returned, the refund or credit is calculated proportionally to the returned item's value. Shipping charges are non-refundable unless the item was defective or incorrectly sent.

Legal Basis: Consumer Protection (E-Commerce) Rules, 2020, Rule 6(4) — e-commerce entities must not refuse refunds where goods are defective, misrepresented, or delivered late. RBI Payment Settlement Guidelines govern refund timelines to original payment instruments.


Return Eligibility

 

3EINGS operates a no-cash-refund, exchange-first model for size issues. Direct monetary refunds are issued only in specific circumstances mandated by Indian consumer law. All returns are subject to quality inspection at our fulfilment centre.

 

RETURN WINDOW

7 Days

from the date of delivery

REVERSE SHIPPING FEE

₹100

waived for defective or wrong items

 

ELIGIBLE RETURN REASONS

Size mismatch (one size up or down)  ·  Defective or damaged product (manufacturing fault)  ·  Wrong item received  ·  Item significantly different from product description or imagery on website

NOT ELIGIBLE FOR RETURN OR EXCHANGE

•        Items washed, used, or altered after delivery

•        Items without original tags and packaging

•        Requests raised after 7 days of delivery

•        Sale, archive, or discounted items — all sales final

•        Items with removed or tampered brand tags

•        Damage caused by customer mishandling or improper washing

•        Items purchased via third-party platforms

•        Change of mind or subjective preference

 

QUALITY CHECK

All returns are subject to mandatory inspection at our warehouse within 3 business days of receipt. If a returned item fails the quality check (evidence of use, missing tags, customer damage), the return will be rejected and the item shipped back to you at your cost.

Legal Basis: Consumer Protection Act, 2019 (Section 47) — consumers have the right to return defective, misrepresented, or sub-standard goods. Brands cannot restrict returns for genuinely defective or incorrectly described goods regardless of internal policy.

 

Exchange Process

 

Exchanges are 3EINGS' preferred resolution for size mismatches and are processed once per order. Because our drops are limited, we strongly recommend checking the size guide on the product page before purchasing.

 

1

Raise request: Email support@3eings.in within 7 days of delivery with your order number, reason for exchange, unboxing/product photo, and the new size requested.

2

Authorisation: Our team reviews your request within 2 business days and issues a Return Authorisation Code (RAC) if approved. Do not ship without an RAC.

3

Reverse pickup: A courier partner will collect the item from your address within 2–4 business days. Pack in original packaging with all tags attached. ₹100 reverse shipping fee applies (waived for defective/wrong items).

4

Quality check: Item is inspected within 3 business days of receipt. You will be notified of approval or rejection by email and WhatsApp.

5

Exchange dispatch: If approved and size is in stock, the replacement is dispatched within 2–3 business days. If unavailable, a Store Credit equivalent to the item value is issued. Exchanges are final — exchanged items cannot be returned again.

 

SIZE UNAVAILABILITY

3EINGS operates limited drops. If the requested exchange size is sold out, you will receive a non-transferable Store Credit valid for 12 months from the date of issuance, usable on any future 3EINGS drop. No cash refund is issued in this scenario.

Cash on Delivery (COD)

 

COD is available on eligible pin codes across India. By placing a COD order, you confirm your intent and availability to accept and pay for the package at the time of delivery.

 

COD REFUSAL POLICY

 

2+ refusals = COD permanently disabled; prepaid remains available

COD REFUNDS

 

Processed via NEFT/IMPS to your bank account — cash refunds not possible

 

Legal Basis: Consumer Protection Act, 2019 — all sellers offering COD must maintain a clear, functional refund mechanism for COD transactions.

 

Grievance Redressal

 

Pursuant to the Consumer Protection (E-Commerce) Rules, 2020 (Rule 4(5)(vi)), 3EINGS has designated a Grievance Officer to address consumer complaints. All complaints are acknowledged within 48 hours and resolved within 30 days from receipt.

GRIEVANCE OFFICER

Name: Sireen Dovari

Designation: Grievance Officer, 3EINGS

Email: grievance@3eings.in

Address:  A S Rao Nagar, Hyderabad, Telangana

Working Hours: Monday to Saturday, 11:00 AM – 7:00 PM IST

ESCALATION STEPS

1

Contact Support: Email support@3eings.in or DM on Instagram @3eings with your order number. Response within 2 business days.

2

Escalation: If unresolved within 7 business days, escalate to grievance@3eings.in. Acknowledged within 48 hours, resolved within 30 days.

3

Consumer Forum: If dissatisfied, approach the National Consumer Helpline (NCH) at 1915 or file at consumerhelpline.gov.in. Alternatively, approach the District Consumer Disputes Redressal Commission in your jurisdiction.

 

Legal Basis: Consumer Protection (E-Commerce) Rules, 2020, Rule 4(5)(vi). Consumer Protection Act, 2019, Section 47. Complaints can be filed at the consumer's place of residence.

 

 General Terms & Legal Compliance


FORCE MAJEURE

3EINGS shall not be held liable for delays caused by events beyond our control including natural disasters, government actions, courier partner disruptions, civil unrest, or pandemics. We will communicate proactively and process refunds where delivery cannot be completed.

POLICY AMENDMENTS

3EINGS reserves the right to amend this policy at any time. Changes will be posted on our website with an updated effective date. Continued use of our website after amendments constitutes acceptance of the revised policy.

GOVERNING LAW & JURISDICTION

This policy is governed by the laws of India. Disputes are subject to the exclusive jurisdiction of courts in Hyderabad, Telangana, unless the Consumer Protection Act, 2019 grants consumers the right to file in their local jurisdiction.

APPLICABLE LEGISLATION

Consumer Protection Act, 2019  ·  Consumer Protection (E-Commerce) Rules, 2020  ·  Information Technology Act, 2000  ·  IT (Amendment) Act, 2008  ·  Payment and Settlement Systems Act, 2007  ·  DPDP Act, 2023


3EINGS  |  Break · Heal · Become    |    support@3eings.in    |    @3eings    |    Hyderabad, India

This document constitutes the  Return & Refund Policy of 3EINGS. Effective 01 August 2025 · Version 1.1